At RivesTrend, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we are here to help with our refund and return process. Please read through the following policy to understand how we handle returns and refunds.

1. Return Eligibility To be eligible for a return, the item must:

• Be unused, in the same condition that you received it.
• Be in the original packaging, including all tags, labels, and accessories.
• Include the receipt or proof of purchase.

2. Return Timeframe You have 30 days from the date you received the item to request a return. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

3. Non-Returnable Items Certain items are non-returnable, including:

• Gift cards
• Items on sale or marked as clearance
• Custom or personalized products
• Items that show signs of wear or have been altered after purchase

4. Return Process To initiate a return:

1. Contact us at info@rivestrend.com with your order number and reason for return.
2. We will provide instructions on how to return the item. Please note that customers are responsible for the return shipping cost unless the item is defective or incorrect.
3. Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund.

5. Refunds Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to a defective or incorrect item.

6. Partial Refunds In certain situations, only partial refunds may be granted (if applicable):

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned after the 30-day return period.

7. Exchanges If you need to exchange an item for the same product due to a defect or damage, please email us at info@rivestrend.com. We will guide you through the exchange process and ensure you receive the correct product.

8. Late or Missing Refunds If you haven’t received your refund within the expected timeframe:

1. Check your bank account or credit card statement, as refunds can take some time to post.
2. Contact your bank or credit card company as processing times may vary.
3. If you’ve done all this and still have not received your refund, please contact us at info@rivestrend.com for further assistance.

9. Cancellations You may cancel your order as long as it has not been processed for shipment. Please contact us at info@rivestrend.com as soon as possible to cancel your order. If the order has already been shipped, you will need to follow our return policy.

10. Shipping Costs Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item). You will be responsible for paying the shipping costs for returning your item unless otherwise stated.

Contact Us If you have any questions about our Refund Policy or need assistance with a return or refund, please reach out to us at:

Email: info@rivestrend.com